The Speech Enterprise Solutions division of RSI provides companies with complete voice technology solutions across a wide range of vertical markets, which include Financial, Telecommunication, Government, Retail and Life Sciences verticals. SES practice provides Business Intelligence Tools for Administration, Monitoring, Management, Reporting and Analytics for Voice Platforms and Applications. SES also provides professional services such as speech prototyping, voice application migration, system installation and integration, technical training and solutions tuning.

With proven expertise in Contact Center Consultancy, IVR, CTI, CRM, and Speech technologies, SES practice focuses on providing solutions in three major areas:”

• IVR management products
• Custom application development services and
• Packaged applications and reusable components

RSI’s Speech Solutions help enterprise customers deploy new speech-based services and port legacy IVR and non-speech enabled applications to the VoiceXML/SALT platforms.

Using our “SmartSourcing” delivery model, which blends On-Site, Offsite and Offshore resources with industry specific knowledge, we can help you realize a 30-40% cost saving on your existing IVR infrastructure investment. These savings reflect in a higher ROI.

With the combination of our products and service offerings, we can help you:

• Move from proprietary to open-standards IVR.
• Custom develop Speech (VoiceXML, NLU) and DTMF applications rapidly.
• Cut development costs using our offshore application development resources.
• Improve customer satisfaction by reducing on-hold time and enhancing caller experience.
• Voice enable your enterprise applications with minimal effort.
• Reduce your IVR maintenance and management costs significantly.

Application Development

RSI has extensive experience in developing IVR applications ranging from DTMF to Natural Language Speech Recognition using VXML. To its advantage, RSI has an ISO 9001:2008 and CMM Level 4 Offshore Center of Excellence to deliver cost-effective solutions.

Whether you are looking for business case development, design consultation, mentoring, temporary development resources or outsourcing, our speech team equipped with state of the art infrastructure is ready to address your needs. Let us know how we may begin helping you. Please do contact us via email or call us at +1 609 409 3636 ext 123.